Privacy Policy
Zenith Secure Protocol February 8, 2024
This Privacy Policy (the "Policy") outlines the practices of the Zenith Secure Protocol developer (referred to as "we", "us", or "the Company") regarding the collection, usage, disclosure, and protection of information belonging to our users (referred to as "you").
It's important to understand that this Policy is applicable only to Zenith Secure Protocol and does not extend to any other products or websites offered by the company.
We advise users to frequently check the Policy for updates. Should users have opted in for notifications, we may alert them about any changes to the Policy through email, in-app messages, or notifications.
DATA WE DO NOT COLLECT
Firstly, it's important to clarify the types of information we refrain from collecting:
WE DO NOT COLLECT:
There is no collection or storage of data regarding how users engage with Zenith Secure Protocol, including which applications, services, or websites are accessed while using our service.
Usage does not involve recording original or server IP addresses.
DNS queries made while connected to Zenith Secure Protocol are not logged.
DATA WE COLLECT
As a service dedicated to internet privacy and security, safeguarding our users' privacy is a top priority. We are committed to transparency in our operations and believe that trust forms the foundation of our user relationships. To provide clarity on the types of information we gather, how it is collected, and the reasons behind it, we have categorized the data as follows:
ACCOUNT DATA
The date of account registration (e.g., 2018/09/01) is collected automatically when a new account is created.
Subscription status (e.g., 2018/09/01 - 2018/10/01) is collected automatically whenever a purchase is made.
It's worth noting that this information is gathered strictly for the purpose of supporting our users.
AGGREGATED DATA
We gather information on the operating system version (e.g., iOS 11.3.1-10,000,000) when a user launches the Zenith Secure Protocol app.
Similarly, the app version (e.g., Version 6.1_132_432908b) is collected at app launch.
Data on daily active users (e.g., 2018/09/01-19,000,000) are compiled each time the app is opened.
User geodemographics (e.g., US-100,000,000) are obtained from the App Store and Google Play Store.
These insights assist in enhancing our understanding of our user base and improving customer satisfaction during product development.
VPN CONNECTION DATA
During a VPN connection, we automatically collect data such as the server location (e.g., US-California server 1), connection timestamp (e.g., Connected@15:30 2018/05/15), and any error reports (e.g., Error_Userdoesnotallowconfiguration) if the VPN connection fails. The network type (e.g., 4G) is gathered through an analytics service provider.
This information is exclusively used for enhancing the VPN service and troubleshooting. It is important to highlight that this data is automatically and permanently deleted from our systems within 96 hours.
OTHER INFORMATION
Analytics data, such as app crash reports and in-app page engagement, are collected while using the Zenith Secure Protocol. Advertising data, including iOS ad identifiers (IDFA) and Android ad master identifiers, are also collected. TheseOTHER INFORMATION
Analytics data (e.g., App crash report, in-app page engagement) is collected when using the Zenith Secure Protocol.
Advertising data (e.g., iOS ad identifier - IDFA), Android ad master identifier)
This data assists us in tracking the Zenith Secure Protocol app's performance and its various functionalities. Moreover, it helps us provide the essential support needed to sustain our complimentary VPN service. Please be assured, this collected data is not distributed to external advertising entities. For more details on our analytics service providers:
AppMetrica: https://metrica.yandex.com/ about/info/privacy-policy
Facebook: https://business.facebook.com/ privacy/explanation
Appsflyer: https://www.appsflyer.com/ product/data-privacy/
DEDICATION TO PRIVACY PROTECTION
We prioritize the privacy of our users and implement measures to safeguard their information, including:
Restricting data access to essential teams like support and accounting.
Permanently deleting VPN connection data after 96 hours.
Regularly reviewing and updating our privacy practices by designated personnel to stay in line with legal requirements.
For inquiries or requests about privacy, reach out to us at support@zenith-secure.com, and expect a response within 48 hours.
COOKIE POLICY
Our website employs cookies to enhance our services through:
Session cookies for saving preferences and login details.
Google Analytics for monitoring page performance and evaluating advertising effectiveness. Detailed cookie policies by Google Analytics are available at https://policies.google.com/ technologies/types
GDPR COMPLIANCE
Under the General Data Protection Regulation (GDPR), users within its jurisdiction enjoy specific rights concerning their personal data, including:
The right to be informed about the data collection as detailed in this Policy.
The right to access the data we collect, with requests processed within 30 days.
The right to correct incomplete or inaccurate information.
The right to have your data deleted, noting that certain payment data may be retained for tax purposes.
The right to halt the processing of your personal data.
The right to receive your data in a standard format, with requests taking up to 40 days.
The right to oppose the processing of your personal data.
The right to be informed about any profiling or automated decision-making processes.
POLICY MODIFICATIONS
Regularly reviewing this page is advised to stay updated on any changes to our Policy, which may occur over time. Changes will be communicated through our Service, with the revision date noted. Continuing to use our Service after updates means you accept the revised Policy. We will also endeavor to notify you of significant changes in advance through visible notices on our Service, direct contact, or other means.
FOR INQUIRIES
For any questions or concerns regarding this Privacy Policy, feel free to contact us at support@zenith-secure.com.